Terms & Conditions

This policy applies to any user, either a person or any legal entity, who accesses the channels/platforms and/or uses the services provided through these channels. This policy governs the access, collection, usage, handling, storage and disclosure of such personal information in accordance with the terms as given below :

Information Collection

We may collect your personal information or engage in certain activities on the platforms, such as (without limitation). We collect and process the Data (including personal data and non- personal data) when you browse through or use services available on our platform. Creating an account, booking a service, submitting articles, images or other content as a review, filling out a survey, or while enquiring about the services, about yourself. It is optional for you to engage in such activity. If you elect to engage yourself in the activities/services on the platforms, we may ask you to provide us with certain personal information for a particular activity/service, you may not be permitted to engage in that activity service. The user may also from time to time request to update, amend or correct the personal information by through their account. We may also collect certain non-personal information such as device ID, device make/model, IP Address, browser type, operating system, page views, website navigation, timing and frequency of use of the channels, marketing preferences etc. For marketing, analytics and research purposes, in order to improve our channels, and to ensure the security of the same.

Usage of Data

We may use the users data for several purposes including, but not limited to, Sending the verification code or OTPs for booking process Expeditious transactions For sending reminders regarding the reservation To contact the user directly for sending the reservation details, invoices or any other updates on such reservation To allow the company’s customer care to assist you with your reservation and your queries For posting reviews and ratings regarding the services For sending gift cards, coupon codes and other promotional offer to the user To understand the needs and preferences of the user To protect out the users account from any unauthorized access as the messages for every access from an unauthorized device are sent on the registered number as provided by the user. The information collected from the feedbacks posted by the users is used by the company for the purpose of improving the services on the channels and enhancing the user experience. For the purpose of providing the required services to our users, we may share your data with third parties under a confidentiality agreement which provides that such third parties shall not further disclose the information to any person, until and unless such disclosure is required for statutory or legal purpose.

Duration of retention of Data

Your data shall be retained only till the time such retention is required for the purpose of rendering services to you unless such information is necessary for complying with any legal obligation.
You may withdraw your consent to submit any or all personal information or decline to provide any permission on the channels. In case, you choose to do so then your access to the channels may be limited, and we might not be able to provide the services to you.

Protection of Data

The channels are scanned on a regular basis for any vulnerability in order to make your use as safe as possible.
We strongly recommended you do not share your login Id and password with anyone.
We take proper precautions to protect the data and adopt appropriate data collection.
In addition, your data resides on a secure server that only selected personnel of the company to have access to. Every such personnel is bound by the confidentiality obligations of the company.
Under certain circumstances, the company may be required to disclose your data by the law enforcement agencies, statutory or government authorities and the user understands that such disclosure is mandatory; however, the company shall endeavour to take steps for minimum disclosure.

Liability And Warranty

We shall not be held liable for any loss of injury caused to you, as a result, voluntary disclosure of the personal information by the user to a third party.
Further, notwithstanding anything contained in this policy, we disclaim all the warranty for any loss, damage or misuse of the data.
We disclaim all the warranty and takes no responsibility and liability for the privacy practices and security of data collected by the third party website linked to our channel and services that are outside our control.

Data Tracking

Cookies will be used to customize and enhance your experience with the channels, as they save the users time by helping to identify the identity. Cookies also allow the company to collect non-personal information, for example, the pages you visited and what links you click on. Use of such non-personal information helps us to create a more user-friendly experience for all the users. Most browser automatically accept cookies, but you may modify your browser settings to decline cookies, however, declining such settings may make some parts of the channel inaccessible.


Personal Information shall mean and refer to the information that identifies a specific User such as your first and last name, gender, mailing address, contact number, email, DOB, age amongst other information. In case you intend to book the services, we may ask you to provide us with your debit/credit card number, expiration date and authentication codes or banking or wallet related information for payment purpose. The personal information shall also include your user id/log in and passwords.
Cookies shall mean and refer to small pieces of information that are stored by your browser and transferred to the hard drive of your device in order to enhance your interactive experience and improve the channels services. Non personal Information shall mean and refer to any other information that may be collected by the company while your visit on the channels as per the applicable laws and other law enforcement activities.


This platform and usage of the channel is fit for individuals of all age groups. However, in order to transact directly with the company, you should at least be of 18 (Eighteen) years of age.


We do not collect any personal information and data of any individual except when such individual voluntarily share information and data on our website. Upon such voluntary disclosure of information and data, we may further verify and collate the information and data from information available in public domain (as permitted by law) in order to prevent cases of identity theft, fraud etc. We may receive your information and data through third party websites if you are connected to us through those websites and services.

Condition of use and Revision of Policy

This policy should be at all times read along with the terms and conditions of use issued by the company on the channel.
The policy may be updated from time to time at the sole discretion of the company or on due to changes in the prevailing laws. Unless otherwise specified, such revisions shall take effect from the day and date they are posted on the channels. You are advised to consult this policy regularly for any changes, and your continued access and use of the channel shall be deemed as an acceptance to the changes in the policy.
The users are requested to note that in case they face any trouble regarding the channel or wish to report a security breach or have an issue that you are unable to resolve or otherwise require any other assistance with respect to the channel or this policy. You may contact us at Email – info@bookinghai.com